Our Story

One belief. Eighteen years.

Fresh Start was founded in 2008 by Rod Chung with one belief:
Young people do not need more programs. They need more homes.

What began as a small house in Whitby started with resistance, doubt, and over one hundred neighbours trying to stop the doors from opening.

"The house was too small… but the vision was not. So we kept going."

— Rod Chung, on opening the first Whitby home, 2008
The Founder

Fresh Start was built from that belief.

Rod had spent years working inside the youth-services system and saw firsthand what was missing — places where young people could feel safe, supported, structured, and genuinely cared for. He believed healing happened through relationships, consistency, and family, not just policy and paperwork.

Rod convinced his sister Karen to return to school to better understand the social work field and help strengthen the foundation of the program. He encouraged his brother Geoff to leave his career and take on the responsibility of helping operate a residential home. Rod himself balanced two worlds — serving as a police officer while also leading Fresh Start as its Director.

The vision quickly became a family effort.

Rod's father, George, became the in-house maintenance supervisor and mentor to many of the youth. Rod’s mother, Beverley, became known for preparing full-course meals that created warmth, routine, and a sense of home that many young people had never experienced before.

In the early years, there was significant criticism because many of the staff were friends and family. Rod stood firm in his response:

Family is not defined by blood or biology. Family is a place where people feel safe, secure, accepted, and protected — where people will go to the ends of the earth for one another.

That philosophy became the foundation of Fresh Start.

Eighteen years later, Fresh Start has grown into Ministry-licensed homes and support programs across the Greater Toronto Area, serving youth, adults, and families with complex needs through trauma-informed, relationship-based care.

The vision has never changed.

The work has only deepened.

The Story, Year by Year

Eighteen years. Seven chapters.

2008
We opened our first home — a 7-bed program in Whitby.Over 100 people showed up at a town hall meeting to try and stop us. The house was too small… but the vision was not. So we kept going.
2009
We moved forward — opening a 9-bed program in Pickering.We closed Whitby and planted roots where we could grow.
2012
We became known for something that couldn't be taught —building real, meaningful family connections with our young people.
2016
We expanded — creating placements tailored to individual needs.We opened a 6-bed home in the Greater Toronto Area. They called our youth "spoiled rich kids." We called them young people who finally felt safe — and finally seen.
2020
When the world shut down, we didn't.We remained open through COVID — when other placements closed their doors.
2024
We had now cared for hundreds of young peopleacross multiple homes.
2026
And we are still here.Still standing. Still believing the same thing.
A Note on Photography

We don't show our youth. Their stories are theirs to tell.

The faces on this site are not the young people in our homes. They are stand-ins, chosen with care, present so the page is not empty.

Privacy is not a footnote at Fresh Start. It is the work. Every young person in our care is in care because their life — at this moment, in this chapter — is private. We will not put them on a website to sell a service or make a point.

If a young person, as an adult and on their own terms, ever wants to tell their Fresh Start story publicly — we will be honoured. Until then, the homes stay quiet, the doors stay closed to cameras, and the photographs you see here are images we have curated to feel right without ever being real.

Youth Photography

What we believe. In writing.

01

"Hard to place" means worth placing well.

The labels other agencies use to close doors are the labels we use to open them. Complex is specific. Aggressive is unheard. Disengaged is waiting to be safe.

02

Lived experience is a credential.

Some of our staff have walked the road our youth are walking. That fluency is not soft — it is the skill the work demands. We hire for it deliberately.

03

Structure is what makes warmth possible.

We are a Ministry-licensed Children's Residence. Every placement is documented, every plan of care is signed. The clinical rigour is what allows the kitchen to feel like a kitchen.

04

The first night is hard. The hundredth night is home.

We do not promise transformation in a week. We promise to still be here in a year. Most of the work is showing up, again, on the days that don't make the highlight reel.